Manufacturing and Clients on an International Scale

Jul 2, 2014 0 Comments in Uncategorized by

What does it take to work with clients on an international scale? You’d think with the increased level of online communication and networking would make it easier. In some ways, it does, yes! We can easily touch base with clients or prospects across the globe, strike deals, deliver products, and make people happy with the flanges and fittings we provide. However, working in an international marketplace offers plenty of challenges as well. If we aren’t careful, they could trip us up, leading to missed connections and faulty systems.

  • Scheduling – Time zones are confusing enough on a national level. Just imagine trying to coordinate a video conference between prospects who are on a totally different sleep and work cycle than yourself! It’s critical to keep track of what calendar your international clients work on and pre-arrange calls for the convenience of everyone involved.
  • Communication Barriers – Not everyone is from an English-speaking country. Things like sarcasm or colloquialisms might not be picked up on in email or phone correspondence. If necessary, ask for further clarification on any confusing phrases or get an interpreter involved.
  • Cultural Barriers – Certain countries have formal customs or etiquette that you might unwittingly breach. Take the time to learn about where your clients are coming from and how they approach all aspects of the business exchange. This can be important in gaining prospective customers as well, as some clients might be turned off by the usual American “hard sell.”
  • Legal Issues – The contract you use with national clients might not be enforceable in foreign dealings. The same thing goes in reverse—contracts offered by foreign clients might try to impose certain clauses you’re unfamiliar with and may not be in your best interests. Always have your attorney or legal team review such materials before signing a new agreement.

Does your company deal with client on a global platform? What challenges have you faced in doing so? How have you dealt with them in a productive and profitable manner for everyone involved?